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Privacy Policy

Privacy Policy

This Privacy Policy explains how Stitch & Style processes personal data in connection with tailoring appointments, clothing alterations, garment remodelling, and upcycling services offered through lightningpinesociety.hair. It applies to visitors, prospective customers, and customers who contact us or use our services.

Terms of Service Contact
Data collected only as described in this policy
Your rights and options are detailed below
Questions handled via our contact channel
Data category

Data We Collect

Depending on how you interact with Stitch & Style, we may process identification and contact details, appointment and fitting information, garment and project details, communication records, quote and order information, payment-related records, and limited technical data such as device or browser information. Where relevant, we may also process information you choose to provide about the garment, requested alterations, preferred fit, or collection arrangements.

We collect only the data needed to handle inquiries, appointments, and project administration.
Collection source

How We Collect Data

We collect personal data from project inquiries, booking requests, consultations, fittings, written alteration scopes, collection arrangements, and messages sent through our contact channels. We may also receive data from payment or banking intermediaries, and we may generate internal records from our own assessment of the garment, the requested work, and the progress of the project.

Most information comes directly from you during the service process.
Cookie type

Types of Cookies

We may use essential cookies to support site operation, preference cookies to remember basic settings, and analytics or performance cookies to understand how the site is used. Cookies may be session-based or persistent depending on their function. We do not use cookies to collect more information than is reasonably needed for the stated purpose.

Cookie use is kept to standard website functions and basic measurement where enabled.
User control

Cookie Controls

You can manage cookies through your browser settings and, where available, through the cookie controls shown on the site. Essential cookies may remain necessary for basic site functions, while other cookies can usually be refused or removed. If you disable certain cookies, some features may not work as intended.

Browser settings and consent tools may limit non-essential cookies.
User Rights

Your Rights

Subject to applicable law, you may have rights relating to your personal data, including access, correction, deletion, restriction, objection, and portability. You may also raise concerns about how your data is handled. We will review requests in light of the legal basis for processing and any obligations that require us to keep certain records.

Available rights may vary depending on the context of processing.
Requests

How to Make a Request

To exercise a privacy right, please provide enough information for us to identify you and understand the request. We may ask for additional details where necessary to confirm identity or to locate the relevant records. If a request is incomplete or cannot be fulfilled, we will explain the reason in general terms.

Requests are reviewed using the information needed to verify identity and locate the relevant records.
Data Retention

Data Retention

We keep personal data only for as long as needed to manage inquiries, carry out the requested work, maintain business records, and meet legal obligations. When data is no longer needed, we delete it, anonymise it, or archive it in a limited form where retention is required by law or for legitimate recordkeeping purposes.

Retention depends on the purpose of the record and any legal or accounting requirement.
Policy Updates

Policy Updates

When we update this Privacy Policy, we will post the revised version on the site and apply the new text from its stated effective date. If a change materially affects how we process personal data, we may also provide a more direct notice where appropriate.

We may revise this policy to reflect legal, operational, or technical changes.
GDPR
Regulation

GDPR Overview

Under the GDPR, we process personal data only where we have a lawful basis, such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We apply data minimisation, use information only for specified purposes, and keep records appropriate to the nature of the service relationship.

Regulatory context
Where the GDPR applies, it governs our processing of personal data relating to individuals in the European Economic Area and, in some cases, data processed in connection with services offered to them.
Regulation General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority Commission Nationale de l'Informatique et des Libertés (CNIL)
This section is intended for individuals whose data is protected by the GDPR.
GDPR-aware data handling

GDPR Rights

Where the GDPR applies, you may have rights to access, rectify, erase, restrict, or object to processing, and to receive a copy of certain data in a portable format. If processing is based on consent, you may withdraw it for future processing. These rights are not absolute and may be limited by legal obligations or legitimate grounds for retaining the data.

GDPR rights are assessed case by case and may depend on the legal basis for processing.
Privacy Contact

Contact Information

Email contact
[email protected]
Telephone contact
+33 6 15 14 63 26
Postal address
19 Rue Henri Fabre, 33140 Villenave-d'Ornon
Privacy contact
[email protected]

Use the contact details below for privacy questions, rights requests, or policy-related correspondence.

Contact Page
Why we process data

Purposes of Processing

We use personal data to respond to inquiries, arrange appointments, assess garments and materials, prepare quotes, document design approval, carry out alteration or remodelling work, manage collection and follow-up, process payments, maintain business records, secure our systems, and comply with legal obligations. We may also use limited data to improve the reliability of our website and internal operations.

Note
Processing is limited to the service relationship and related legal duties.
Third-party sharing

Service Providers

We may share personal data with trusted service providers that support website hosting, communications, appointment handling, payment processing, record management, or similar operational tasks. These parties act on our instructions or under their own legal responsibilities, and they are expected to use the data only for the agreed purpose and to protect it appropriately.

Note
Service providers receive only the information needed to perform their assigned functions.
Sharing legal basis

Legal Disclosures

We may share personal data with courts, regulators, tax authorities, or other public bodies when disclosure is required by law, necessary to respond to a lawful request, or needed to establish, exercise, or defend legal claims. We may also disclose information where this is necessary to protect our rights, customers, or the security of our services.

Note
We disclose data to public authorities only when a valid legal basis requires it.